Business process management (BPM) is a systematic process of analyzing, reengineering, improving, and monitoring business processes. The objective is to improve the overall efficiency of the organization and reduce costs. In many cases, BPM helps organizations to take advantage of the competitive changes of the global marketplace. It can also help them to position themselves as leaders in their industry.
To get started, a business needs to determine its business processes. These can be highly complex and involve hundreds or thousands of tasks. They often span multiple departments or IT systems. Therefore, they need to be coordinated. For instance, onboarding new employees may require an IT department, training programs, and the finance department.
Once you've identified the processes that need to be optimized, you should begin by interviewing key participants. This will give you a better understanding of how they work and what inputs they need.
After you've conducted your interviews, you should write a summary of the information you've gathered. You can include details such as the process steps, recipients, and the sources of input.
When you've done all of this, you should then test the process. You should perform it in a live environment with a small group of people. By doing so, you'll find any weak links and bottlenecks that need to be addressed.
You should also consider how to use automation. There are many ways to implement automated workflows. Some of these techniques involve artificially throttling the process to limit errors.
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